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FAQs

Digital Cable

A. Digital Cable is a technology that delivers brilliant picture and sound quality to your house without a dish or antenna on the outside of your home or apartment. It delivers information, entertainment and music to your home.

A. Yes. Having a box for each TV allows you to access the complete digital lineup. Without a separate box for each TV, you cannot access the features like pay-per-view and the on screen guide providing information about each show. It is possible to get channels without a box, but it is not the full line up available to you.

A. No. Your cable service includes a Digital TV box that allows your television to receive the digital signal. You can continue to enjoy your current television without the expense of a new digital version.

A. Weather plays an important role in the signal quality you receive from satellite service. Rain, snow and heavy winds can interrupt the programming you are watching. Cable is not affected in this way. Satellite services require you to buy equipment from them. Cable companies own the equipment you are using so if the equipment is outdated or needs to be replaced, you do not have to buy all new equipment.

A. Use the form above and enter your address. We will search our database for your address and find out who the service provider is in your area. Then, you can select the package that is right for you! If you would rather talk to a live representative, please call 1-855-833-6449 skypeimage and an agent will help you through the buying process 24 hours a day.

High-Speed Internet

A. Yes. High-Speed Internet will work with a PC or a Mac.

A. Yes. You can order stand alone high speed Internet service. However, you can save money by bundling services together! By bundling, you will get more great services for your home at big savings!

A. Yes! The network was built with convenience in mind. The services can share the same line and not interfere with each other.

A. Yes, This high-speed Internet solution doesn't use a telephone line and will not interfere with phone calls.

A. Use the form above and enter your address. We will search our database for your address and find out who the service provider is in your area. Then, you can

select the package that is right for you! If you would rather talk to a live representative, please call 1-855-833-6449 skypeimage and an agent will help you through the buying process 24 hours a day.

Phone Service

A. Phone service from your cable provider is a new technology that allows you to make calls over the data network of your cable operator. With this technology, you are able to keep your current phone number and phone. You will also be able to get calling features like voice mail, call waiting and more!

A. Voice over Internet Protocol is a technology developed to send calls over existing data networks. While some services use the Internet for call transmission, cable companies use a separate network to give you a far superior connection.

A. Digital phone service is designed to save you money over traditional phone service without sacrificing any of the aspects of your current phone service. You can keep your current telephone number and phone. You can also take advantage of your favorite calling features like caller ID, call waiting and voice mail. You can save even more money by bundling this service with cable TV and Internet services. You'll have three great services on one convenient monthly bill.

A. Yes, You can still get your favorite calling features. Popular features include: Voice Mail, Call Waiting, Caller ID, Call Waiting with Caller ID, and Three-Way Calling.

A. Use the form above and enter your address. We will search our database for your address and find out who the service provider is in your area. Then, you can select the package that is right for you! If you would rather talk to a live representative, please call 1-855-833-6449 skypeimage and an agent will help you through the buying process 24 hours a day.

Spectrum Offers

*See below for specific offer details and restrictions.

*savings claim based on non-promotional pricing

Offers are valid for a limited time only, to qualifying residential customers who have not subscribed to applicable services within the previous 30 days and have no outstanding obligation to TWC. Standard rates apply after promotion. TV equipment required & is extra; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Credit approval, prepayment or major credit card may be required. Services are subject to all applicable service terms & conditions, which are subject to change. Trademarks belong to their respective owners. Services not available in all areas. Restrictions apply. Charter services not yet available in all areas, please enter your address to determine availability.

By enrolling in this promotion, customer agrees to be bound by the terms of Subscriber Agreement which can be found at www.charter.com/browse/content/services#/terms_TCR1

Promotional price is $59.98/mo. Yr. 1; standard rates apply after 1 year. Qualifying bundle includes Spectrum Internet with speeds up to 100 Mbps & Spectrum Phone. No additional charge for modem; WiFi activation charge is $9.99 if WiFi is included in the bundle; other equipment, install, taxes, fees & surcharges may apply.

Promotional price is $89.98/mo. Yr. 1; standard rates apply after 1 year. Qualifying bundle includes TV Select, Internet, and Phone Unlimited. TV equipment required & is extra; WiFi activation charge is $9.99 if WiFi is included in the bundle; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Promotional price is $109.98/mo. Yr. 1; standard rates apply after 1 year. Qualifying bundle includes TV Silver, Internet, and Phone Unlimited. TV equipment required & is extra; WiFi activation charge is $9.99 if WiFi is included in the bundle; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Promotional price is $129.98/mo. Yr. 1; standard rates apply after 1 year. Qualifying bundle includes TV Gold, Internet, and Phone Unlimited. TV equipment required & is extra; WiFi activation charge is $9.99 if WiFi is included in the bundle; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Bundle price is $89.97/mo. Yr. 1; standard rates apply after 1 year. Qualifying bundle includes TV Select, Internet, and Phone Unlimited. TV equipment required & is extra; WiFi activation charge is $9.99 if WiFi is included in the bundle; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Bundle price is $109.97/mo. Yr. 1; standard rates apply after 1 year. Qualifying bundle includes TV Silver, Internet, and Phone Unlimited. TV equipment required & is extra; WiFi activation charge is $9.99 if WiFi is included in the bundle; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Bundle price is $129.97/mo. Yr. 1; standard rates apply after 1 year. Qualifying bundle includes TV Gold, Internet, and Phone Unlimited. TV equipment required & is extra; WiFi activation charge is $9.99 if WiFi is included in the bundle; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

To receive all TV services, Spectrum TV, remote and lease of a Set-Top box are required.

The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. Charter must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required.

HDTV and HD Set-Top Box are required to receive HD service. As a condition of service, you may be required to have equipment for every TV in your home. Charter authorized modem required for in home viewing and minimum 1.5 Mbps connection recommended for out of home viewing. Some functions require compatible Set-Top box or DVR. Programming is subject to availability and the video package to which you subscribe. Not all equipment supports all services. HDTV and HD set-top box are required to receive HD service.

Must subscribe to both Spectrum TV and Phone to get Caller ID on TV. Caller ID on TV is not available in all areas.

Access to WiFi hotspots is available to customers with Spectrum Internet. Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges. Lease of a modem or purchase of a compatible modem required for Internet service. Current compatible modems can be found at twc.com/compatiblemodems .

Additional charges may apply for Directory Assistance, Operator Services and International calls outside of the calling area.